Hi everyone! We have become aware of a bug that affects limited-time items, causing them to have incorrect countdown timers. This issue affects ONLY items that expire after a set amount of time. If you have purchased one of the affected items from the Item Mall, please do not withdraw it from the Item Delivery window. As long as you leave your items inside the Delivery Window, you have nothing to worry about.

If you have already withdrawn your item from the Delivery Window, please send an email to help@hellokittyonline.com. Please include the following details in your email:

  • Username
  • Character name
  • Server name
  • Items purchased and quantity
  • Date & time of purchase

Players affected by this problem will receive a refund of the Sanrio Cash Points spent on the defective items.

We have temporarily removed all limited-time items from the item mall in order to prevent further problems while we work on a hotfix to address the issue. We apologize for the inconvenience and thank you for your understanding. See you in the game!

The Hello Kitty Online Team

We have completed the maintenance, and all the affected services are now back up. We are sorry for the delay and for any inconvenience this has caused you.

See you in-game!

The Hello Kitty Online Team

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