We have completed the maintenance, and all the affected services are now back up. We are sorry for the delay and for any inconvenience this has caused you. The list of changes can be found here.

See you in-game!

The Hello Kitty Online Team

Hi everyone! We have become aware of a bug that affects limited-time items, causing them to have incorrect countdown timers. This issue affects ONLY items that expire after a set amount of time. If you have purchased one of the affected items from the Item Mall, please do not withdraw it from the Item Delivery window. As long as you leave your items inside the Delivery Window, you have nothing to worry about.

If you have already withdrawn your item from the Delivery Window, please send an email to help@hellokittyonline.com. Please include the following details in your email:

  • Username
  • Character name
  • Server name
  • Items purchased and quantity
  • Date & time of purchase

Players affected by this problem will receive a refund of the Sanrio Cash Points spent on the defective items.

We have temporarily removed all limited-time items from the item mall in order to prevent further problems while we work on a hotfix to address the issue. We apologize for the inconvenience and thank you for your understanding. See you in the game!

The Hello Kitty Online Team

We have completed the maintenance, and all the affected services are now back up. We are sorry for the delay and for any inconvenience this has caused you.

See you in-game!

The Hello Kitty Online Team

HKO’s Mysteries of New York content update is now live! We have completed updating HKO and the International, US & Canada servers are back online!  Get ready to unravel the secrets that surround New York!

Click on this link to see the list of changes.

See you in-game!

The Hello Kitty Online Team

The latest Hello Kitty Online game update goes live on January 24, 2011 at 11 pm (EST). Don’t miss it!

New York, Sanrio Land

After brave explorers investigated the mysteriously deserted New York in the previous content update, the city’s inhabitants have finally emerged from hiding. Now, journey to the city that never sleeps and help Hello Kitty in her efforts to cheer up the whole town! Take part in the story of New York, and face new challenges! Trek through new adventure maps and collect awesome new items and outfits!

The Story So Far….

Explosion of “uncheer” depresses New Yorkers! Mayor missing! Heroes urgently needed! Strange device of unknown origin found! Badtz-Maru spotted suspiciously lurking around strange device of unknown origin! “Capsule Machine” major hit among Sanrio Land’s 6-99 year olds!

Return of the Cheer System!

The Cheer System is back and it’s here to stay! Roam the streets of New York with your sparkler, spreading joy and turning grouchy enemies into friends. There are many different sparklers to be discovered: some are highly specialized, some are very powerful, and many of them can be upgraded!

Penguins, penguins, everywhere!

New York is Badtz-Maru’s town, and that means penguins – a lot of penguins. You’ll be able to acquire their amazing New York fashion sense with five brand new clothing sets! Collect them all, but keep your eye on Badtz-Maru – you never know what he’s up to…

Hello Kitty Online’s Mysteries of New York free content update launches January 24, 2011. Hello Kitty Online is free to play – click here to try it now!

See you in-game!

The Hello Kitty Online Team

We have completed the regular maintenance to the authentication system. Registration is now back up and players can log onto the game again! We are sorry for the delay and for any inconvenience this has caused you.

See you in-game!

The Hello Kitty Online Team

We have completed the regular maintenance to the payments page and it is now back up! We are sorry for the delay and for any inconvenience this has caused you.

See you in-game!

The Hello Kitty Online Team

Hi everyone!

We have unified various different HKO clients from different regions into one. These changes are transparent to players, but should help HKO performance and speed of deployment.

Your game client will automatically download the patch when you run the launcher, so you don’t have to do anything. Please take note that you may have to restart the client in order to see the changes.
This patch merges all regional clients into a unified client and incorporates a drop-down language selection menu right below the resolution selection menu. [See Image]

Merging all the clients into a single one will help us provide you a better gaming experience.

Click on this link to see the list of changes.

See you in the game!

The Hello Kitty Online Team

The Item Mall and Payment Gateway will be down for regular maintenance. The downtime will start on January 19, 2011 2:00 a.m. EST (3:00 p.m. GMT + 8:00) and is expected to last for 2 hours.

We will be posting an update here once the maintenance tasks are finished. Thank you for your patience.

See you in-game!

The Hello Kitty Online Team

The Holiday Capers & Celebrations in New York event has been successfully removed from the International, US & Canada servers.  HKO is back online!  To see a complete list of changes applied in this patch, click here.

The Holiday Capers & Celebrations in New York event is officially over and we’d like to thank everyone who participated in the event.  We hope you all enjoyed it!   It’s the start of a new year and we have a lot in store for you.  Stay tuned for the next Hello Kitty Online event!

See you in-game!

The Hello Kitty Online Team

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