Hi everyone! We are aware of a few issues relating to the Hello Kitty’s Birthday Cheer special charity event and are working on a hotfix to address them as soon as possible. This is a list of known issues and (where applicable) workarounds.

Password error when accessing the Item Mall
Players whose passwords have special (non-alphanumeric) characters may encounter a “password error” system message upon loading the Item Mall. If you encounter this error, please change your password to one without special characters to avoid the problem.

To change your password, log into SanrioTown.com using your HKO account information, go to the email Inbox page, and then the Options page. To ensure you can access the Item Mall, your new password should contain only numbers and letters.

We are looking into player reports about other Item Mall issues.

Farm Supply Merchant quest chain
This quest chain is part of a future update and cannot be completed at present. If you have accepted the quest “Apprentice Artist” from the Farm Supply Merchant, please cancel it from your quest log. These quests will be removed in the upcoming hotfix.

The upcoming hotfix will include some tweaks to game balance for the event Hello Kitty’s Birthday Cheer.

There are currently some issues with Hello Kitty’s leaderboard and how they display the top scores. We are addressing these issues in the upcoming hotfix, in the meanwhile we want to assure players that all scores are tracked in the HKO database (your score will be counted accurately).

For any bugs related to our October 28 patch, please email us at help@hellokittyonline.com. Thank you for your understanding, and enjoy Hello Kitty’s Birthday Cheer!

The Hello Kitty Online Team

16 Responses to “Hello Kitty’s Birthday Cheer known issues”

  1. hello! is this also the reason why i can’t log in and it always says “version incorrect” because you are having some fix with the HKO today? ^^

  2. When I exited the Snowy Wonderland, my character turned into a bouncing pyramid with a ball on top! Is this supposed to happen??? Why????????

  3. Please dont forget about the baldness problem.
    And i have also seen many people as a bouncing pyramid with a ball ontop.

  4. I was also i victim!

  5. Yes, pls fix the baldness problem. I noticed a few pple with beautiful strawberry hair and wearing the cute party hat but they look bald in their character info :D
    And i too have seen many players as a pink/purple bouncing pyramid with a ball on top.
    Other than that, Happy Bday H Kitty !!^^
    Luv ya *.* XD

  6. I was there and didnt experience anything:( Im new but I was online from 9 to 12am. I followed the directions and was with large groups of people so I know I was in the right area. I was in the winter place nothing but what we did since the 28th and then back to london until 12 and then kicked offline:( Im really sad all i did see was a quick two scene film of the exlarge piggy being sad then happy? Was their more? hurumph:(

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