A problem with the HKO installer can result in a desktop shortcut for HKO that does not launch the game. If your game won’t start, please download and run the Client Shortcut Hotfix and follow the instructions. Click on the button below to begin downloading (629 KB).
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If you are unable to download the file using the above link, please try the following alternate download location:
Client Shortcut Hotfix (Mirror)
Instructions
1. Download and run the Client Shortcut Hotfix above or from the Hello Kitty Online Download Center.
2. When the program runs, you will need to enter your HKO installation directory. The default is:  C:\Program Files\SanrioTown\Hello Kitty Online
Unless you installed your game to a non-default directory, the above will be correct. Click “Next” when done. 3. Enter the Windows Start Menu folder where you want HKO to appear. The default is:
SanrioTown\Hello Kitty Online
If there is no need to change this entry. Click “Next” when done. 4. Review the settings and click “Install”. The hotfix program will now update your game.
5. Click on “Finish” and your HKO installation should be updated and in working order.
Thank you for your support in helping us prepare the game for Open Beta and we are sorry for any inconvenience this may have caused you. If you encounter problems with the game, please send us an email at onlinegame@hellokitty.com with a description of what happened and we’ll be glad to help you. See you in Hello Kitty Online!
February 12th, 2009 at 11:17 pm
[…] Hello Kitty Online Client Shortcut Hotfix […]
February 13th, 2009 at 2:03 am
I had that problem, but I decided to enter without the shorcut and it work fine..for now. Thanks for the heads up
February 13th, 2009 at 5:56 am
why cant i sign into the game its feb 12. i am so confused? it says user name and password error but no place to fix it. i am a founder
February 13th, 2009 at 8:37 am
I can’t seem to find the Client Shortcut Hotfix in the download area, and I am having this problem.
February 13th, 2009 at 11:55 am
I don’t understand how to download the game??
On the news page, it told me to download this, but where is the download link to actually install it on your computer?
I’m just going round and round in circles here D:
February 13th, 2009 at 2:13 pm
user name and password error why? :S i am using my samrio town pasword
February 13th, 2009 at 2:40 pm
D: I CANT SIGN IN !
February 13th, 2009 at 9:49 pm
[…] onlinegame blog: Hello Kitty Online Client Shortcut Hotfix […]
February 13th, 2009 at 10:21 pm
i don’t understand when you download you press done
and you wait it dosent do any thing it’s driveing me crazy
February 14th, 2009 at 1:20 am
i can not sign up! and the hot fix won’t work! what’s happening? the game downloaded and installed well, though. please help anybody here!!!!!!!!!!!!!
February 14th, 2009 at 2:20 am
i can’t play HKO because its says user name and password error.
i never get a chance to play…
February 14th, 2009 at 4:43 am
Someone please fix the link for the hot fix. It says Error 404
February 14th, 2009 at 7:52 am
Im also having the same problem, when I go to the link for the hot fix I get a 404 error. Any help with this would be much appreciated. =3
February 14th, 2009 at 12:58 pm
you can always just go to c:/program files/sanriotown/hko.exe
February 14th, 2009 at 10:05 pm
I’m using another computer so i need to DL the game. But when I try to star the game”it keep saying “Please re-install”. Grr!!!
February 15th, 2009 at 4:00 am
These download links are both broken
February 15th, 2009 at 6:20 am
—–All Sanriotown members will be able to log in from February 14, 2009 at exactly 20:00 (8pm) Eastern Standard Time. thats what it said a couple of posts ago..
February 16th, 2009 at 7:41 am
ya mine won’t work at all!
NO FAIR!
March 25th, 2009 at 5:35 am
Every time i want to play it says Error Re-stall please fix it so that i can play
March 29th, 2009 at 3:05 am
So, is HKO available now to the US? It’s past March 25th and when I play it still says “Error Re-install” like before. It’s really annoying me.
April 1st, 2009 at 4:48 am
non riesco ad installarlo
June 8th, 2009 at 8:54 am
i can play says pleas re-install but i cant play it =( what i have to do????
June 8th, 2009 at 10:02 am
victor5 how you can play the game without the shorcut????? tell me pleaseeee!!!
September 14th, 2009 at 11:15 pm
I cant log inro the game at all it says my login is wrong. I went to Client Shortcut Hotfix (Mirror) and AVG told me there was a virus in the folder
September 25th, 2009 at 1:06 pm
y we cant go LOGIN ???
September 26th, 2009 at 12:17 pm
y i cant LOGIN?? plss fix it plsss so i can play