Kitty News Blog
(http://blog.hellokitty.com/kitty_news)
Sanriotown News

SanrioTown Email Maintenance

Hi everyone,

We’re aware that some of our users are encountering problems fetching their incoming emails. We have figured out a fix but we need to wait 24 hours for it to fully take effect.

We’re sorry for the inconvenience.

38 Responses to “SanrioTown Email Maintenance”

  1. Stacey Says:

    A lot of us cannot even access our mail. Will that be fixed too?

  2. Barker Says:

    Based upon previous performance, not hopeful

  3. Karen Says:

    They still have not fixed the issue. I will give up and make a Gmail account. I am sure they are professional, but what could I expect from a Hello Kitty account. :(

  4. Cindy Fan Says:

    My e-mail account is still failed to be log-in.

    I could not use my e-mail for a week, what’s wrong?!

  5. Barker Says:

    Only one thing to say about the fix to the maintenance problems
    LIAR LIAR PANTS ON FIRE

  6. 抹茶蛙 Says:

    我還是登入不了信箱看郵件啊!

  7. 抹茶蛙 Says:

    我還是登入不了信箱看郵件啊!

  8. 抹茶蛙 Says:

    我還是登入不了信箱看郵件啊!

  9. Caca Says:

    至今還是不能用,我這個戶口從第1天有hellokitty email就開始用了,好像有20年差不多,是時候要放棄了嗎?哭……

  10. Cee Says:

    Still can’t log into this account. It’s been a week. Help please.

  11. phoenix66:hellokitty.com Says:

    It keeps telling me my session is expired and to log in again.

    Hello??? I can’t log in for a week!!!!!!!!

    I can’t access my email. This is an important account for me.

    Are you doing anything about this??????

    Do you even know there is an issue still??????????

  12. Melissa Says:

    Still same issue please fix it already. I can’t believe we can’t check our emails for over a darn week now!

  13. bokkimanual Says:

    I can not log in email acount ,too
    why ?

  14. Barker Says:

    Wonder if the incompetent maintenance technicians realise the damage being done to th hello kitty brand.
    Maybe they do not know there even is as problem as they have collapsed their own e-mail!

  15. 勇者プクリン Says:

    一体このメンテナンスはいつまで続くのですか?
    復旧の目処はまだ経っていないのですか?

  16. Lisa Says:

    I haven’t been able to log-on in one try since this started, BUT, I tried to log-on again anyway and have been successful (that is, it takes me two attempts, and then I am logged in and can access my inbox). It has been this way since the first maintenance in February.
    On the first day of maintenance, I had duplicate emails, but not anymore.

    Still having other problems, though, The time and date of my emails in the inbox that are older than today are weird (looks like: 2018 MO2 6); also, the font is really small for some reason.

  17. Lisa Says:

    I haven’t been able to log-on in one try since this started, BUT, I tried to log-on again anyway and have been successful (that is, it takes me two attempts, and then I am logged in and can access my inbox). It has been this way since the first maintenance in February.
    On the first day of maintenance, I had duplicate emails, but not anymore.

    Still having other problems, though, The time and date of my emails in the inbox that are older than today are weird (looks like: 2018 MO2 6); also, the font is really small for some reason….

  18. Cee Says:

    It has been 10 days now. Still can’t log into my email. I need access to my account asap. Please help.

  19. Shirley LEUNG Says:

    I cannot login in my account. Please help.

  20. Cee Says:

    Please could update your ‘latest news’ section so we know what you are doing. Your latest update was nearly 5 days ago and it is STILL not working for many of us. It’ll soon be 2 weeks since we’ve been able to read our emails. Why is it working for some and not others?

  21. aineesy:hellokitty.com Says:

    i can’t log in to my email (yet) too. any update?

  22. gen Says:

    again NOT able to log in!

    please FIX asap!!!!!

  23. Chrystabelle Says:

    It takes two attempts and I can get into my email however that’s not ok for an email service even the mods in the forum is quite. I hope they don’t abandon this wonderful website. On a funny note it seems time traveler’s are above me since its the 11th of February for me.

  24. Alice Says:

    何時維修好呀?到現在還不能登入,是否永久不能使用這電郵?

  25. barker Says:

    It appears that the wonderful maintenance technicians cannot restore the email system to how it was before they were given access. All the longtime disappointed users can now do is to thank the technicians foe what we previously had and enjoyed and hope that the technicians have for the rest of their lives nightmares about the disaster they caused with their so called maintenance on 1 February 2018

  26. Jun Says:

    Can you fix it? If not, please tell me & I change all my setting to another emails account

  27. Gloria Ortiz Says:

    I am still not able to access my email account and the now the only way to contact them to make a complaint is through twitter. I don’t have a twitter account and do not want one. This needs to be fixed immediately and Sanriotown needs to have a contact link that doesn’t require joining another forum. Ridiculous. It has been almost 2 weeks since I have had access , and nothin has been done. I have email I need to get to

  28. Tina Says:

    I have emailed customer support and no reply. I still cannot access my email page. I log in and then i get taken straight to the “session expired” page, even if at the top of the page it still says i am logged in!!! How long will this take to be fixed?
    You can’t really get all your customers to wait this long, and no even reply to their queries,
    It is simply unacceptable and ridiculous for us to wait this long without any news or solution.
    You maybe got some major hacking/bug on your site, we get it, but at least update the customers with what is going to be done next!
    It is awful to wait this long! Please fix asap, all of us have important emails to get to!
    Thanks!!!!!!

  29. li Says:

    it had been a long time. I still can’t get into my email.

  30. Elizabeth Says:

    Please let us know the current status of problems with access to email accounts. It has been a long time since I have been able to open my email as well. Thank you.

  31. Elizabeth Says:

    Please let us know the current status of problems with access to email accounts. I have been able to open my email as well. Thank you.

  32. valencia russell Says:

    Hello, Is there any word regarding access to our email accounts?
    i have been unable to open my mail.

  33. linda Says:

    i cannot login. please check with thanks.

  34. 勇者プクリン Says:

    メールの復旧、遅れていますね…。
    この状態は一体いつまで続いているのでしょうか…。

  35. gigifong Says:

    I can’t login my email. Please check and reply. Thanks.

  36. joan Says:

    I can’t login my email. Please check and reply. Thanks.

  37. joan Says:

    can’t login my email. Please check and reply. Thanks.

  38. Ainee Says:

    please let us know the update

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