Kitty News Blog
(http://blog.hellokitty.com/kitty_news)
Sanriotown News

SanrioTown Email Maintenance

Hi everyone,

We’re aware that some of our users are encountering problems fetching their incoming emails. We have figured out a fix but we need to wait 24 hours for it to fully take effect.

We’re sorry for the inconvenience.

80 Responses to “SanrioTown Email Maintenance”

  1. Stacey Says:

    A lot of us cannot even access our mail. Will that be fixed too?

  2. Barker Says:

    Based upon previous performance, not hopeful

  3. Karen Says:

    They still have not fixed the issue. I will give up and make a Gmail account. I am sure they are professional, but what could I expect from a Hello Kitty account. :(

  4. Cindy Fan Says:

    My e-mail account is still failed to be log-in.

    I could not use my e-mail for a week, what’s wrong?!

  5. Barker Says:

    Only one thing to say about the fix to the maintenance problems
    LIAR LIAR PANTS ON FIRE

  6. 抹茶蛙 Says:

    我還是登入不了信箱看郵件啊!

  7. 抹茶蛙 Says:

    我還是登入不了信箱看郵件啊!

  8. 抹茶蛙 Says:

    我還是登入不了信箱看郵件啊!

  9. Caca Says:

    至今還是不能用,我這個戶口從第1天有hellokitty email就開始用了,好像有20年差不多,是時候要放棄了嗎?哭……

  10. Cee Says:

    Still can’t log into this account. It’s been a week. Help please.

  11. phoenix66:hellokitty.com Says:

    It keeps telling me my session is expired and to log in again.

    Hello??? I can’t log in for a week!!!!!!!!

    I can’t access my email. This is an important account for me.

    Are you doing anything about this??????

    Do you even know there is an issue still??????????

  12. Melissa Says:

    Still same issue please fix it already. I can’t believe we can’t check our emails for over a darn week now!

  13. bokkimanual Says:

    I can not log in email acount ,too
    why ?

  14. Barker Says:

    Wonder if the incompetent maintenance technicians realise the damage being done to th hello kitty brand.
    Maybe they do not know there even is as problem as they have collapsed their own e-mail!

  15. 勇者プクリン Says:

    一体このメンテナンスはいつまで続くのですか?
    復旧の目処はまだ経っていないのですか?

  16. Lisa Says:

    I haven’t been able to log-on in one try since this started, BUT, I tried to log-on again anyway and have been successful (that is, it takes me two attempts, and then I am logged in and can access my inbox). It has been this way since the first maintenance in February.
    On the first day of maintenance, I had duplicate emails, but not anymore.

    Still having other problems, though, The time and date of my emails in the inbox that are older than today are weird (looks like: 2018 MO2 6); also, the font is really small for some reason.

  17. Lisa Says:

    I haven’t been able to log-on in one try since this started, BUT, I tried to log-on again anyway and have been successful (that is, it takes me two attempts, and then I am logged in and can access my inbox). It has been this way since the first maintenance in February.
    On the first day of maintenance, I had duplicate emails, but not anymore.

    Still having other problems, though, The time and date of my emails in the inbox that are older than today are weird (looks like: 2018 MO2 6); also, the font is really small for some reason….

  18. Cee Says:

    It has been 10 days now. Still can’t log into my email. I need access to my account asap. Please help.

  19. Shirley LEUNG Says:

    I cannot login in my account. Please help.

  20. Cee Says:

    Please could update your ‘latest news’ section so we know what you are doing. Your latest update was nearly 5 days ago and it is STILL not working for many of us. It’ll soon be 2 weeks since we’ve been able to read our emails. Why is it working for some and not others?

  21. aineesy:hellokitty.com Says:

    i can’t log in to my email (yet) too. any update?

  22. gen Says:

    again NOT able to log in!

    please FIX asap!!!!!

  23. Chrystabelle Says:

    It takes two attempts and I can get into my email however that’s not ok for an email service even the mods in the forum is quite. I hope they don’t abandon this wonderful website. On a funny note it seems time traveler’s are above me since its the 11th of February for me.

  24. Alice Says:

    何時維修好呀?到現在還不能登入,是否永久不能使用這電郵?

  25. barker Says:

    It appears that the wonderful maintenance technicians cannot restore the email system to how it was before they were given access. All the longtime disappointed users can now do is to thank the technicians foe what we previously had and enjoyed and hope that the technicians have for the rest of their lives nightmares about the disaster they caused with their so called maintenance on 1 February 2018

  26. Jun Says:

    Can you fix it? If not, please tell me & I change all my setting to another emails account

  27. Gloria Ortiz Says:

    I am still not able to access my email account and the now the only way to contact them to make a complaint is through twitter. I don’t have a twitter account and do not want one. This needs to be fixed immediately and Sanriotown needs to have a contact link that doesn’t require joining another forum. Ridiculous. It has been almost 2 weeks since I have had access , and nothin has been done. I have email I need to get to

  28. Tina Says:

    I have emailed customer support and no reply. I still cannot access my email page. I log in and then i get taken straight to the “session expired” page, even if at the top of the page it still says i am logged in!!! How long will this take to be fixed?
    You can’t really get all your customers to wait this long, and no even reply to their queries,
    It is simply unacceptable and ridiculous for us to wait this long without any news or solution.
    You maybe got some major hacking/bug on your site, we get it, but at least update the customers with what is going to be done next!
    It is awful to wait this long! Please fix asap, all of us have important emails to get to!
    Thanks!!!!!!

  29. li Says:

    it had been a long time. I still can’t get into my email.

  30. Elizabeth Says:

    Please let us know the current status of problems with access to email accounts. It has been a long time since I have been able to open my email as well. Thank you.

  31. Elizabeth Says:

    Please let us know the current status of problems with access to email accounts. I have been able to open my email as well. Thank you.

  32. valencia russell Says:

    Hello, Is there any word regarding access to our email accounts?
    i have been unable to open my mail.

  33. linda Says:

    i cannot login. please check with thanks.

  34. 勇者プクリン Says:

    メールの復旧、遅れていますね…。
    この状態は一体いつまで続いているのでしょうか…。

  35. gigifong Says:

    I can’t login my email. Please check and reply. Thanks.

  36. joan Says:

    I can’t login my email. Please check and reply. Thanks.

  37. joan Says:

    can’t login my email. Please check and reply. Thanks.

  38. Ainee Says:

    please let us know the update

  39. Dee D Says:

    I have been trying for weeks to get into my email.
    It says login expired.
    It’s been almost 3 weeks since the maintenance.

    I urge you. Please fix the problem.
    I have important emails in there that I need.
    I have posted on your forums and your facebook page and today your twitter.

    Thank you,
    D

  40. christa wong Says:

    It failed to login the email, please fix the problem.

    Thank you

  41. christa wong Says:

    still can’t login, please ckeck and reply! Thanks!

  42. Angela mokio Says:

    Fix the email. I’m waiting for a very important email. It is essential I get it asap. Today is Tuesday 27/02. Not good enough. Leaving site. Not first time issues of unreliability haven’t been addressed. Just fix it.

  43. Karen Tse Says:

    因登入不到, 還以為自己忘記了密碼. 請幫忙修正, 及重新發送密碼. 謝謝

  44. 抹茶蛙 Says:

    您好,快一個月了,我還是登入不了信箱看郵件啊!您們何時才會修好啊!快瘋了!

  45. Ainee Sy Says:

    please help me with my hello kitty email. aineesy@hellokitty.com

  46. 勇者プクリン Says:

    1ヶ月経っても復旧はしていなかった…。
    一体このメンテナンスはいつまで続くのだろうか…。

  47. li Says:

    I couldn’t get into My email for more than 2 months. Can it be fix?

  48. Tiffany Says:

    今日仍然無法登入電郵……已經一個月了….不管如何狀況如何,你們好歹也交代一下吧!!!

  49. Nacy Says:

    今日仍然無法登入電郵……已經一個月了….不管如何狀況如何,你們好歹也交代一下吧!!!

  50. Shizuku Says:

    http://www.sanriotown.com/main/index.php

  51. Shizuku Says:

    Hello.

    I succeeded in logging in to the mailbox.

    I am always trying to log in three times.
    Then, I can log in without fail for the third time.

    please try it.

  52. Shizuku Says:

    Hello.
    I succeeded in logging in to the mailbox.

    I am always trying to log in three times.
    Then, I can log in without fail for the third time.

    Please try!

  53. Sfadullo Says:

    Please fix my email. I keep on logging in and it brings me to my home page but when I press the “check mail” it would show that the session has expired. I has been quite a while now and am really hoping to get in my email.

  54. Karen Tse Says:

    Re : login failed
    I can’t login my account to check my email. pls pls kindly help me

  55. A Says:

    Also getting the “session expired notice” when trying to go to inbox.
    Browser worked fine last year (haven’t used it since, ’til last month).
    Had no issues with mobile either ’til Feb. I cannot check my mail at all.
    Doesn’t matter how many times I log in, which browser, or trying the url.
    Can we at least get our emails re-directed to our alt-address?

  56. suki Says:

    Can you open the following E-mail account, becasue you have closed!

    E-mail : sukysuky666@hellokitty.com

    Thanks a lot!

  57. Barker Says:

    Obviously hello kitty is closed

  58. Ainee Sy Says:

    My email aineesy@hellokitty.com is also not available still. I can log in but the email account is not active :( what is going on?
    No updates yet?

  59. li Says:

    I can not get in to My account for more than 2 months . When can be fix?

  60. Kinting Says:

    I can’t log in my email help me

  61. 勇者プクリン Says:

    復旧の目処はまだ経っていないのか?
    つまり…長期メンテナンスに突入かな?

  62. Drill Says:

    Fix please

  63. kinting Says:

    Today also log in failed pls try again ,what should I do?help( ̄Д ̄)ノ

  64. m2512 Says:

    today is March 22 2018, still unable to login ….No way, what happened ?? How come need so much time to fix the server ????

  65. meimei Says:

    i get message when trying to activate email account,’mail/www/index.phtml’ not found in path (/srv/outblaze/app/member.sanriotown.com/application/views/scripts/)

    please help.

  66. Maria Says:

    No he podido abrir mi correo desde hace un mer. Por favor, me gustaria saber el por que y para cuando se solucionara. Gracias

  67. 抹茶蛙 Says:

    我無法登錄我的電子郵件

    可不可以趕快修好啊?!

    3Q!

  68. 勇者プクリン Says:

    まだメンテナンスが続いている…。
    一体いつになったら復旧できるのだろうか……。

  69. Sofía Says:

    I haven’t been abel to access my mail for more than five years and I need it now, please.

  70. Sofía Says:

    I haven’t been abel to access my mail for more than five years and I need it now, please.
    I can’t even log in.

  71. bunny Says:

    Miss my email so much, hope all of us can use it.

  72. Nokko Says:

    Why always need to login in many times till successful? This problem have been last for long time .
    Can your side fix this problem asap

  73. Nokko Says:

    pls fix as always cannot login in

  74. marcelo Says:

    I can’t open my email for a long time.
    What’s going on ?
    Can you tell us how to do.
    Please fix it .
    Thank you
    My email address: amasra@hellokitty.com

  75. bunny Says:

    hope can get any news soon

  76. bunny Says:

    still waiting your reply

  77. Shasha Says:

    Hi,

    It seems that everyone has been having the same issue since Feb. I have just created an account and I am unable to activate it. It always states “script ‘mail/www/index.phtml’ not found in path (/srv/outblaze/app/member.sanriotown.com/application/views/scripts/)”

    Please fix this asap.

  78. Shasha Says:

    Hi,

    It seems that everyone has been having the same issue since Feb. I have just created an account and I am unable to activate it. It always states “script ‘mail/www/index.phtml’ not found in path (/srv/outblaze/app/member.sanriotown.com/application/views/scripts/)”

    Please fix this asap. Thank you.

  79. tiggerkittie92:hellokitty.com Says:

    i still cant access my mail… are you guys even doing anything to fix this problem.????

  80. Cindy Wong Says:

    I need your feedback for the mail account error asap

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