Hi guys! Is everyone enjoying HKO??
I am, now that I have my character back!
Not too long ago, I attempted to link my SanrioTown account to my AeriaGames account (as prompted when I tried logging in one day), only to find that doing so reset my character! Aaah! I was really worried for a moment, mostly for the Birthday Tokens I’d acquired thus far.
Now, let me share with you how awesome AeriaGames’ customer support is. Here is the correspondence between myself and the support staff over the last couple of days.
> BunnyWinx sent a message using the contact form at
> I posted this in the forums, and someone suggested I send the whole thing
> along to you guys. I can’t word it any better than what I posted in the
> thread, so I’m just going to copy it here. If any help can be offered, I
> would greatly appreciate it. I am very eager to participate in the
> Birthday event going on and the idea that I might miss it is tearful. ;~;
> The original thread is here:
> My message was as follows:
> So up until now, I’ve been logging into HKO with my SanrioTown e-mail and
> password. I always thought that was a little curious, because HKO is an
> AeriaGames title, which I have prior experience with through Domo and
> So just now - literally seconds ago - I tried signing in with me
> AeriaGames info. A message came up saying that I could link my AeriaGames
> account with my SanrioTown account, which sounded pretty cool. I linked the
> two as directed (making sure to link my AeriaGames account with an existing
> SanrioTown account), got a message of confirmation, and then was prompted
> to close that little pop-up box and log in again for real.
> I did so.
> Upon logging in, I was prompted to create a new character. My existing
> character has been reset.
> I even tried going back and logging in with my SanrioTown information, as
> I have been for the past two days since Open Beta has been open (as well as
> all through CB), to find that that, too, led me to the character creation
> Is this something that can be fixed, with a little tweaking in my account
> info? I have put a number of hours into my character in the past two days,
> especially into acquiring Birthday Tokens. Furthermore, checking for my
> character’s name’s availability (”BunnyWinx”) at the character creation
> screen tells me that that name is already in use. This actually gives me
> some hope, because I know that the data for my existing character is still
> out there somewhere.
> … So … um … help? :D;
> Edit: I realize that there is an option out there for unlinking one’s
> AeriaGames and SanrioTown account. Will doing that give me access to my
> character again? Of further note, I did not actually go through with the
> second character creation screen, so as of right now my accounts are
> attributed to no existing character (in my assumption). If such is the
> case, then I apologize for making this thread when this issue has already
> been addressed in other threads… but I hadn’t seen my specific situation
> mentioned in any of the other threads (maybe an error on my part - I admit
> I have not read every thread in full), so at this point I’m just unsure if,
> when my two accounts are unlinked, it will give me access to my existing
> character once again.
We are sorry for your account issue. We will look into the options for
correcting this. In the meantime, when you log in using your SanrioTown
account, which character appears, your old or new one?
We will get back to you with an update soon.
Thanks so much for replying! I am deeply grateful that the issue is being looked into. I just checked my thread in the forum again and it looks like I am not the only person to experience this. Basically, it sounds like the root of the problem is that we logged into the game using our SanrioTown accounts instead of AeriaGames accounts. There was nothing stating that we should do otherwise - players such as myself who participated in previous closed beta periods just signed in with our SanrioTown info out of habit, I guess.
By the way, I also noticed that I do not have the “Beta Founder” title with my username in the Aeria forums. I think that this is because I played through the entire closed beta period with my SanrioTown account - there is no info in my Aeria profile that I ever played HKO! Ack! What makes this all the more frustrating is that all of this is completely my fault. If I’d just played HKO with my Aeria account from the beginning than none of this would be happening, and I am very sorry for putting you through the trouble of fixing it now.
Perhaps I am overstepping my boundaries in asking this, but - is it still possible for my Aeria profile to be considered a Beta Founder? The title itself is unimportant to me, but I’m afraid of missing out on the rewards granted in-game.
Oh, and I almost forgot - in answer to your question about what character appears when I log in: both logins take me to the character creation screen. I didn’t go through with creating a new character because I was afraid that doing so would make my original character unobtainable. Checking for username availability for “BunnyWinx” says that the name is already in use, so I cling to the small hope that the data for my original character still exists.
Thanks SO MUCH for your time,
We are continuing to troubleshoot the issue. As part of this process we have
unlinked your accounts. Please attempt to login with your sanriotown account
and let us know if your character is still there.
We have also added the beta founder icon to your profile. :)
Please let us know the result,
Ohmygosh!! It worked! Yaaaay! I’m so happy to have my original character back, with all of the levels and skills and items and Birthday Tokens and Loyalty Points I had with her. And wow! Such speedy service on your part. I was really worried that I’d be unable to participate in Hello Kitty’s birthday events. It’s so awesome to know that Aeria truly does care for its playerbase. Hurray for you guys!
So basically, for now I just need to keep signing in with my SanrioTown account and not link my Aeria account to it, it seems. I’m unsure how that will affect future events - it depends on if rewards are granted to the Aeria account and brought into the game through that username, or if rewards are deposited directly on the character in-game. I’m not even sure if I’m describing that right, and I certainly can’t claim to know how all the technical aspects of these sorts of things are handled. Regardless, it shouldn’t be too much of an issue, because the odds of me actually winning any events are fairly slim! And if an issue of the sort does come up in the future, I suppose it’s just a matter of me contacting you guys to get it straightened out. Now that I know how effectively (and swiftly!) these requests go through, I will certainly not hesitate to do so in the future.
Thanks again for helping me out, and for being all awesome and stuff, and for the forum title!
We are glad it worked! However, in order to receive your bunny slippers from
closed beta your account will need to be linked to an Aeria account. If you
want to try again it is up to you. If you run into the error again you can
always write us back and we will unlink your accounts, and figure out another
way to send you your closed beta rewards.
We’re glad everything worked out, and your character is still there!
Dear Aeria Games,
Thanks again for the reply!
I realize that my rewards will not be granted to my character unless the accounts are linked. However, for the time being I would like to continue accumulating Birthday Tokens with my character and participate in Hello Kitty’s birthday event on November 1st. I worry that attempting to link accounts again (and missing a few more days of play time) would result in me missing out on trading those Tokens for rewards, or (gasp) missing Hello Kitty’s birthday party!
But in one week’s time, I will try linking accounts again, and I will let you know of the result.
Have a nice Halloween! c:
Seriously, how cool are these guys? I got my character back in only four days! That’s great service! Not all MMO publishers are nice like that, so it’s good to know that they’re out there.
Not much else to say besides all that, so I’m about to start playing HKO again and rack up some more Birthday Tokens!