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Hello, SanrioTown!

We’d just like to inform everyone that there will be an emergency maintenance today, September 6, 2016, starting 11 PM PDT (6 AM GMT). SanrioTown mail users may experience a delay in inbound mail deliveries.

We apologize for this inconvenience.

- The SanrioTown Team

December 22, 2015
Sanrio Digital

Security Advisory: Corrected a vulnerability involving personal information of SanrioTown.com members 

Sanrio Digital notifies that personal information belonging to members of the consumer website SanrioTown.com was publicly accessible owing to a security vulnerability. The vulnerability has been corrected and investigations are underway. To our knowledge at this time, no personal information of SanrioTown.com users was stolen or exposed.

On December 19, it was revealed by security researcher Chris Vickery that personal information (such as names, date of birth, gender) belonging to SanrioTown.com members was accessible by someone who knew the IP addresses of specific vulnerable servers.

The vulnerable data did not include credit card information or other payment information. Users’ passwords were accessible but remained securely encrypted with the cryptographic hash function SHA-1.

Please note that membership data of SanrioTown is not shared with other Sanrio services or websites (such as Sanrio.com), therefore other Sanrio services were not affected by this security vulnerability.

We investigated the problem and applied fixes, including securing the servers identified as vulnerable by Mr Vickery.

We are conducting an internal investigation and security review into this incident; at this time we have no indication that users’ personal information was stolen by malicious parties.

We apologize deeply for any concern and inconvenience this incident may have caused.

Detailed Information
1. Personal user information that may have been accessible:

First and last name
Birthday (encoded)
Email address
Password (encrypted using SHA-1 hashes)
Password hint questions

2. Number of people whose personal information may have been leaked

Up to 3.3 million website members were potentially affected by this security vulnerability, however we have no indication that any user data was actually exposed or utilized by malicious parties.

3. Circumstances

Owing to server misconfiguration, some personal information of SanrioTown.com members was visible to security researcher Mr Chris Vickery.

4. Response going forward

We are requesting SanrioTown users to change their passwords on SanrioTown as well as passwords on other online services and accounts if they used similar passwords or hint questions.。

5. Measures to prevent reocurrence

We installed additional security mechanisms on our servers. We will carry out periodic review of these security measures

6. Inquiries

General inquiries: Please contact Sanrio Digital at info@sanriodigital.com

Media inquiries only:
Mark Leeper (on behalf of Sanrio Digital)
Managing Director
Matrix Communications Limited
email: mark@matrixcom.org
Tel: +852 9142-1510

There will be a maintenance on the site on the following dates and times:

During the period, user may experience any or all of the following:

[1] notice occasional and intermittent periods of slow performance
[2] not be able to access e-mail, blog, forums, the Dream Studio and other SanrioTown services
[3] not be able to log-in, register or change account settingsWe’re doing this to improve the website’s performance and stability. Sorry for the inconvenience and thank you for understanding.  :)

New Sanrio goodies are now available at the “Download” section! Start the new year with a bang by using these freebies. From calendars to wallpapers, we’ve got them all! Just log-in to start downloading your own now. Here are just some examples:

Oh also if you don’t have a SanrioTown account yet you can register for free by clicking here. Go get them now!

Hello SanrioTown users,

Very good news for everyone, this is what you all have been waiting for! We’re sorry it took this long. As promised we have now finished updating and migrating the e-mail system of SanrioTown. You now have a bigger and better mailbox – storage capacity is now 1 GB and you should now have ALL your old e-mails back in their respective folders. Also, please note that you no longer receive SLPs when you send e-mails, but you can still earn them by using other SanrioTown services. For more information regarding SLPs you can read about it here:


We hope that this upgrade will better meet your e-mailing needs. Thank you for your unwavering support and continued usage of our services! If you have any questions or encounter any problems please don’t hesitate to send us an e-mail at support@hellokitty.com.



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